Life of Travel
Booking Terms & Conditions
These general principles should be read together with your current quotation, invoice, confirmation and any booking-specific documents. Please ask us about anything unclear before paying or confirming.
Quotations and availability
Quotations are subject to availability. Rates may change until services are confirmed, including because of currency fluctuations, taxes or supplier changes affecting unconfirmed arrangements. The scope, inclusions and exclusions of your booking will be set out in your written documentation.
Confirmation and payment
A booking becomes confirmed only when the required confirmation and payment conditions stated in the quotation are met and Life of Travel confirms the services. Payment schedules, deadlines and accepted methods are defined in the individual quotation or invoice. An enquiry or email draft alone does not confirm a booking.
Changes, cancellation and refunds
Cancellation and refund conditions vary according to the services booked and the relevant supplier terms. Your applicable cancellation schedule will be clearly stated in your quotation or booking confirmation before payment/confirmation. Booking-specific amendment charges, refund conditions, hotel conditions and supplier terms will also be supplied where applicable. Traveller-requested changes may involve supplier charges or revised rates. There is no universal cancellation percentage for all bookings.
Airline tickets
Airline tickets are governed by the fare rules of the ticket purchased. Name changes, cancellations, baggage allowances and refunds depend on those rules. Review your ticket details and conditions carefully before confirming.
Passports, entry requirements and visas
Travellers remain responsible for valid passports and applicable entry requirements unless expressly agreed otherwise. Where offered, Life of Travel may assist with visa applications, but the relevant government or authority makes the final decision. Assistance does not guarantee approval. Confirm current requirements with the appropriate authority for your circumstances.
Traveller details and special requirements
Please provide accurate passenger names and booking details and check confirmations promptly. Tell us about important mobility needs or special requirements relevant to the arrangements so we can discuss suitable options. We will confirm what can be accommodated rather than assume a request is guaranteed.
Suppliers and operational changes
Hotels, airlines, transport companies, guides and other suppliers provide services under their own operational terms. Weather, strikes, government actions, natural events, operational disruptions and similar events outside reasonable control may affect arrangements. We will communicate material changes and discuss available alternatives; resulting costs and refunds depend on the services affected, applicable supplier terms and law.
Travel insurance
We recommend suitable travel insurance for your journey and circumstances. Insurance is not included unless expressly stated in your booking documents. Check the policy’s coverage, exclusions and claim requirements with the insurer.
Questions and applicable law
Contact us promptly if an issue arises so we can help and coordinate with relevant providers. These general booking terms are subject to applicable Sri Lankan law and do not remove mandatory consumer rights. Your booking documentation will explain the conditions specific to the services you choose.
Contact us
For questions about these terms or your information, email info@lottourism.com.